Policies

Customs

When you hire Clasp Me Tightly for a custom you are helping a small WAHM (Work At Home Mum) business. I am so happy that you want to work with me to create your perfect jewelry! I always seek to communicate openly in trying to make sure I stay on the same page as what your desires are in your custom commission.

Typically when you come to me for a quote I work with you to determine what your needs are. I generally do a couple of sketches to make sure I fully understand your request and can better assist you in providing a quote at that point. Payment in full is due before I begin working with any metal and tools. Until payment is negotiated you are under no obligation to work with me, however you may not take my sketches or mock-ups to another artisan. I also do not give permission to take the sketch/mock-up and attempt to make it yourself.
Clasp Me Tightly and myself (Naomi) retain all rights to a custom commission. This means that I retain the rights to make other pieces like it in the future. I may make small or drastic changes to future renditions of the piece if I desire and sell them to others. All profits would belong to Clasp Me Tightly. You may not take my mock-ups or drawings to other artisans and ask them to make the commission.

If you provide me with a design that you have created yourself I reserve the right to make similar designs, however I will not replicate it exactly. For example, if a customer has a picture of a stegosaurus dinosaur drawn by themselves I will do my best to create it to be as close to the original as possible; If another customer asks for a stegosaurus at a later date I would not recreate the same one, I would either draw one myself or find an image online to work from as inspiration, but it would not be identical to the customer designed piece.
When it comes to something I have drawn up as a design for the customer to choose from for a custom piece, I retain the rights to recreate it. However, I will not use it in the same combination of shapes again. For example, a flower I designed for a custom centrepiece was featured as one shape between others, and in future I would not replicate the full centrepiece, but I could however use the same flower design in a different centrepiece or as a charm etc.
I will not take mock-ups or drawings done by other mama metal artisans without their express written permission either. I will not knowingly recreate pieces that they have done. I will not accept photos of another artisan’s work, nor will I knowingly break any copyright law. I will not knowingly incorporate items that are trademarked or copyrighted. If Clasp Me Tightly or Naomi becomes involved in a legal dispute over the piece you agree to indemnify Clasp Me Tightly and Naomi against the other party.

Estate pieces: For family heirlooms and estate pieces I am happy to take a look and put my own spin on the piece if you want a custom made based on one. If there is an active copyright known I will instead work with you to come up with an original idea instead.

I do my best to give an accurate quote on time and price. Please allow for a 10% variance in both. I give action and in progress shots during the creation so please provide input throughout the process. Once the piece is hardened it is really hard to go back and make changes. If you request drastic changes I reserve the right to require an additional material fee which we can discuss, however I have not had to utilize this part yet.

I do not offer refunds if you change your mind. I also do not offer refunds if there are postal delays outside of my control.

Once work is started on a custom design there will be no refunds issued. However, if you are unhappy with how the custom design turns out (whether it be your design or mine) I am happy to work with you to adjust it if possible. However, if there is a change of mind and you do not wish to purchase it I reserve the right to consider it my own and resell it as necessary. There may be a fee to cover the additional time taken to remake the piece, though I have yet to utilise this.

You agree that I am able to “spam” aka show off the piece on all of my social media outlets, advertise, and even show the design in person through printed and in demonstrations. If the piece is a surprise then please give me a heads up so I can be respectful of that.

How to recognize Clasp Me Tightly work?

Clasp me Tightly centrepieces are recognisable from the tiny outline of a star stamped on each one.

Shipping

Please note that if your purchase is made through PayPal that I will only ship the order to the address listed in Paypal at the time of purchase. If you’re going to be moving soon please update your shipping address first, then contact me with a recommended date on which it would be ok to ship.

International orders will be shipped via Auspost Pack and Track, which includes tracking but no insurance. It is the most cost effective option that includes tracking from Auspost. Pack and Track generally takes a fairly short time to arrive at the destination country but can take a few weeks depending on location. If you wish to pay extra to have your international parcel sent express please contact me for a quote.
Once your domestic or international package is in the mail I do not have control over the piece anymore and I expect Auspost to deliver the piece to you in a timely fashion.
Unclaimed: If a package is returned as unclaimed you will be responsible for paying the additional appropriate postage to have the item sent back out to you. By purchasing the piece you acknowledge that you may not seek to have your purchase price refunded if you do not claim your item from Auspost without express permission from Naomi from Clasp Me Tightly.

Tariffs/Customs fees

Clasp Me Tightly and Naomi Pritchard are NOT responsible for tariffs or any customs charges that are assessed by the receiving territory and are responsibility of the customer. Clasp me Tightly will not pay or reimburse customers for this fee. By purchasing the piece you acknowledge that you may not seek to have your purchase price refunded if you do not claim your item from your postal provider without express permission from Naomi with Clasp Me Tightly.
Clasp me Tightly declares full value on any customs formwork.

Refunds and Exchanges

Please keep in mind that I create each piece by hand and often times the materials I use are unique, thus all are considered as custom pieces and sales are final. If you find that there is a flaw in the material please discuss with me, as I want to make sure my customers are taken care of. I do my best to offer quality control while I make the piece and before I ship out however I am human.
I do not offer refunds if you change your mind. I also do not offer refunds if there are postal delays outside of my control.
Once work is started on a custom design there will be no refunds issued.

I ship my creations in sturdy packaging however sometimes the sorting machines are not kind. I make every effort to make sure that your package arrives safely however if the unfortunate does take place during shipping please contact me to discuss.

Repairs

As much as I would hope, jewelry is not fail-proof so care must be taken in regularly cleaning and checking to make sure there is no damage and that your piece is in good working order prior to putting on. Legacy metal pieces are no exception either, however I do my best to make sure each piece that leaves my hands will be strong and will help you build memories for years to come.

If something unforseen does occur I am happy to offer repairs to my own work where possible with proof of purchase from Clasp Me Tightly to you. You will be required to send photos of the damage and also cover shipping costs to send the piece to me for evaluation and repairs. Please package appropriately to protect the piece from more potential damage during its travel as I won’t repair additional issues incurred on its way to me. I reserve the right to refuse repairs if I believe the piece to have been broken under extreme circumstances however I have yet to utilise this right.

I will cover registered post to return the piece to you within Australia, or 50% of international shipping costs.

Chain guarantee

I offer a 3 month guarantee specifically for my chains. If a Clasp Me Tightly chain becomes damaged from normal wear in that time I will happily repair if possible or replace affected parts if necessary. To claim this guarantee you will be required to send photos of the damage and also cover shipping costs to send the chain to me. Please package appropriately to protect the piece from more potential damage during its travel as I won’t repair additional issues incurred on its way to me. I reserve the right to refuse repairs if I believe the piece to have been broken under extreme circumstances however I have yet to utilise this right.

I will cover registered post to return the piece to you within Australia, or 50% of international shipping costs.

If your chain is more than 3 months old and it has broken, please contact me to discuss options as I do stand by my work. Options can include repairs at a fee, or a trade-in value of the broken chain towards a new purchase. In this case you will be required to cover shipping costs.

Privacy

I do keep records of the details of my orders and the name of the customer who ordered them, but I promise I will not use or sell your information… I hate spam as much as you do!

Wholesale? Trading, or bartering?

You bet! Please contact me so we can discuss what you have in mind.

Repairs on pieces by other artisans?

I’m sorry but I do not work on another artisan’s creations. Please discuss with them.

Additions to pieces by other artisans?

I’m sorry but I do not make additions to other artisan’s works.

Repairs BY other artisans?

I will not approve this in most cases.

Disclaimer

Please note this jewellery is made for adults. Though the metals and fabrication methods are chosen with children in mind, care should be taken when allowing young ones to play with this jewellery. Always supervise your child and never leave the jewellery with your child unattended.